When talking to managers and business owners within the field service industry, I am often moved by how much value is placed on the field technicians. It becomes obvious that these technicians are highly respected by their managers. These field technicians are highly trained and capable in many areas of business from customer service and sales, to equipment troubleshooting and repairs. What …
While talking with professionals in the Plumbing/HVAC industry, I can’t believe how common it is for companies who are using a bar coding system or a smart phone application to think they are taking full advantage of tracking solution technology. While that may have been true a few years ago, the field has grown rapidly and currently offers a large menu off new …
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Boy, have I learned a lot from clients lately in regards to the importance of a couple of key requirements relating to their field mobility solutions strategies. From sales folks on the road, to an HVAC service technician, to a driver responsible for delivering produce to the local market, all are part of this trend in …
I have found that without true labor costs, we have no visibility into the real cost of our products or services. Where are our front line employees spending their time? Using a tracking solution to identify labor costs can ensure that your billing is as accurate and profitable as possible. It seems to me that there are …