Use Mobile Devices to Improve the Retail Customer Experience

Blog, Customer Service, Point of Sale, Retail / By / September 10, 2019 / 2 minutes of reading

(A 2 minute read…) Everyone makes mistakes. But in the retail industry, you might not have the opportunity to fix it. A 2015 LoyaltyOne study of “dysfunctional retail touchpoints” uncovered that 81% of unhappy shoppers do not complain to the store management about the experience. They leave quietly and share their complaint with everyone else—friends, …

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Can Retailers Pump up POS for a Better Shopper Experience?

Blog, Customer Service, Point of Sale, Retail / By / June 28, 2016 / 3 minutes of reading

Retaining customer loyalty is a direct result of the quality of the shopper experience. Most shoppers will say the biggest bump in the path to purchase is the checkout—or specifically, the lines. Self-checkout has become less of a novelty as more retailers have invested in the POS technology to empower customers to handle this task …

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