(A 2 minute read…) Everyone makes mistakes. But in the retail industry, you might not have the opportunity to fix it. A 2015 LoyaltyOne study of “dysfunctional retail touchpoints” uncovered that 81% of unhappy shoppers do not complain to the store management about the experience. They leave quietly and share their complaint with everyone else—friends, …
Use Mobile Devices to Improve the Retail Customer Experience Read More »
Cash is becoming obsolete. It’s cumbersome. And when you can pay for something as small as a pack of gum by waving your phone or card at a machine, why bother weighing yourself down with something as “old-news” as dollar bills and coins? Consumers are in a never-ending search for the next cool thing that …
Money on the move: The future of mobile payments Read More »
Spring has finally arrived! If you live in the Northeastern states like us L-Troner’s, then I’m sure you were probably starting to think it would never arrive. February was Rochester, NY’s coldest month…Ever. Can you believe that the average temperature was only 12.2 degrees? Brrr! But now that spring is here, my mind is on …
Spring Landscaping: Don’t Let Long Checkout Lines Get You Down! Read More »
So, you have heard about Mobile Point of Sale (Mobile POS or mPOS). You have heard that it can do great things for your business and make your life easier. The next thought you may have is “Where do I start?” Well, there are four main considerations for your business..