I checked into a hotel recently and received the familiar key card. When I got in the elevator and pressed the button to my floor, nothing happened. I pressed it again—like when I was waiting for that same elevator and kept pressing the up button over and over again, thinking I was somehow expediting its …
Be Our Guest: Hotel Technology Trends that Increase Guest Satisfaction Read More »
(A 2 minute read…) Everyone makes mistakes. But in the retail industry, you might not have the opportunity to fix it. A 2015 LoyaltyOne study of “dysfunctional retail touchpoints” uncovered that 81% of unhappy shoppers do not complain to the store management about the experience. They leave quietly and share their complaint with everyone else—friends, …
Use Mobile Devices to Improve the Retail Customer Experience Read More »
On a fairly regular basis, we are asked if we sell a mobile application that can do one thing or another for a business. Frequently this request is coming from a business looking to automate an existing process or looking to do something completely new in the hopes of giving their business some sort of …
How to Decide if a Mobile App is Right for your Business Read More »