What does this mean for you and future L-Tron clients? L-Tron has been an ISO 9001:2015 Certified Company since 2018 In 2018, L-Tron first pursued the rigorous year-long process of earning ISO 9001:2015 Certification and we have maintained our certification status ever since. The process involves intensive auditing, during which L-Tron continues to demonstrate the …
I checked into a hotel recently and received the familiar key card. When I got in the elevator and pressed the button to my floor, nothing happened. I pressed it again—like when I was waiting for that same elevator and kept pressing the up button over and over again, thinking I was somehow expediting its …
Be Our Guest: Hotel Technology Trends that Increase Guest Satisfaction Read More »
Welcome back to my latest blog series on the people of L-Tron. If you missed my first blog on Julianne from the Marketing Team, you can read it here: Meet Our Peeps, Julianne. Today we are going to learn a bit more about Gayle DeRose, the Chief Operating Officer (COO). Gayle is honored to have …
(A 2 minute read…) Everyone makes mistakes. But in the retail industry, you might not have the opportunity to fix it. A 2015 LoyaltyOne study of “dysfunctional retail touchpoints” uncovered that 81% of unhappy shoppers do not complain to the store management about the experience. They leave quietly and share their complaint with everyone else—friends, …
Use Mobile Devices to Improve the Retail Customer Experience Read More »
Meet L-Tron Team Member, Julianne Pangal Today’s blog is going to be a little bit different than my normal blogs because I won’t be talking technology. Instead, I wanted to start a fun new series that I plan to continue over the coming months, and this series will be all about the people behind the …
(A 3 minute read…) Three years ago, Disney World in Orlando not only welcomed visitors to be their guest, but also began presenting them with a new way to enjoy the experience. The Magic Band Disney introduced the Magic Band, a waterproof, electronic wristband enables the park’s guests to wander through every area of every …
Disney’s latest guest experience technology: Immersion or invasion? Read More »
Not long ago, I was waiting in line to check out at a store. I overheard a cashier grumbling about the long line of customers and that she was leaving shortly, no matter what I couldn’t help thinking how thankful we are for our customers for without them we would not have a Company, we truly …
In these days of fast-paced changes, it takes a visionary leader to keep a company on track toward a bright future. But you also have to start with a powerful vision. Starting in 1970 Back in the early 1970s, my father used to talk about barcodes. He saw them as a game-changer. I remember sitting …
Since the beginning, L-Tron Corporation has centered on delivering excellence. That was 41 years ago, and our commitment to continually seek ways to improve hasn’t changed. We were honored to have our efforts recognized recently when we received the 2016 Technology Business of the Year Award, at the 12th Annual Victor Business Awards. The award is presented …
L-Tron receives Technology Business of the Year Award Read More »
Retaining customer loyalty is a direct result of the quality of the shopper experience. Most shoppers will say the biggest bump in the path to purchase is the checkout—or specifically, the lines. Self-checkout has become less of a novelty as more retailers have invested in the POS technology to empower customers to handle this task …
Can Retailers Pump up POS for a Better Shopper Experience? Read More »