We are committed to customer satisfaction by providing quality products, solutions and operational excellence. We utilize a proactive, customer-centered approach and pride ourselves in “getting it right the first time”.
We want every customer to have full confidence in our ability to deliver. In order to fulfill our commitment to quality and our quality promise, we develop and recognize leaders and innovators who strive for continuous improvement, who are empowered to act, and who execute the highest standards of performance.
Continuous Improvement
To add value for our customers, we conduct regular reviews of our operations to continually monitor our processes. Through on-going training, team members are able to contribute to customer satisfaction on every level by identifying problems and developing solutions. In order to deliver the best of breed products and solutions, we choose our partners carefully and only work with industry leading manufacturers.
Empowering Stakeholders
Our team and our partners are the means to achieving our quality objectives. We encourage everyone to take ownership, identify issues and develop solutions, as well as improve and manage processes. To ensure success, we commit to providing the necessary resources and training to our stakeholders.
Performance Standards
Our goal is error-free performance, based on a “get it right the first time”, 100% quality standard.
We achieve this goal through and meet our quality promise through:
- A customer-focused team approach
- Consistent assessment & training
- Documented procedures & work instructions
- ISO 9001:2015 certification
- Frequent process improvements
- Modeling integrity
- Fostering trust
- Operating by a zero-defect standard
- Delivering a 100% quality result
“We want every customer to have full confidence in L-Tron Corporation. Our customer’s satisfaction is fundamental to the company’s long-term success in providing solutions. The commitment to quality by every team member at every level within our organization will drive the quality objectives defined.”
President & CEO, Trevor DiMarco
